# Agentline NZ help

**Short answer:** Short answers to common questions about an Agentline NZ New Zealand 028 number and @agentline.nz email inbox. If yours isn't here, email support@agentline.nz.

Starter is NZ$29/month and Pro is NZ$79/month. Start free with an email inbox (no card), or take a 7-day trial of Starter or Pro to get a number. Your 028 number is set up within a few days of signup. Your email inbox works straight away. Full refund if your number hasn't arrived within 30 days of your first payment. Agentline NZ is not GST-registered, so no GST is charged.

To connect your assistant first, pick it from the [setup guides](/guides).

## Help articles

- **[How do refunds work at Agentline NZ?](/help/how-do-refunds-work)**: If your Agentline NZ 028 number hasn't arrived within 30 days of your first payment, you get a full refund. Here's how refunds and billing work.
- **[How long does it take to get my Agentline NZ number?](/help/how-long-does-it-take-to-get-my-number)**: Your Agentline NZ 028 number is set up within a few days of signup; your inbox works now. No number within 30 days of your first payment means a full refund.
- **[How are SMS segments counted on Agentline NZ?](/help/how-sms-segments-are-counted)**: Agentline NZ counts outbound SMS in segments the way carriers bill them, 160 characters each or 70 with emoji or macrons. Here's how it affects your allowance.
- **[How does the Agentline NZ trial work?](/help/how-the-trial-works)**: The Agentline NZ 7-day trial of Starter or Pro takes a card up front and gives you 1 number, 1 inbox, 10 SMS and 50 emails, sent only to you.
- **[How do I create an Agentline NZ API key?](/help/how-to-create-an-api-key)**: Create an Agentline NZ API key under Dashboard → API keys and send it as a Bearer token to the REST API or MCP server. Keep it secret; revoke unused keys.
- **[How does wait_for_code get one-time codes for my agent?](/help/how-wait-for-code-works)**: wait_for_code waits up to 55 seconds for a one-time passcode to arrive by SMS or email at your Agentline NZ number or inbox, then returns it to your agent.
- **[What happens to my number when I cancel Agentline NZ?](/help/what-happens-when-i-cancel)**: When a paid Agentline NZ plan ends, your 028 number is held for 14 days, or 2 days after a cancelled trial, then released. Released numbers can't come back.
- **[What happens when my AI assistant sends a text?](/help/what-happens-when-my-assistant-sends-a-text)**: When your assistant texts through Agentline NZ, the message is checked for spam and marketing, rate-limited, logged and sent from your NZ 028 number.
- **[Who can my agent text and email with Agentline NZ?](/help/who-can-my-agent-text)**: Agentline NZ texts standard NZ mobiles only, for transactional messages people expect. Trial accounts can only message their owner's verified email and mobile.
- **[Why does my text say sent instead of delivered?](/help/why-does-my-text-say-sent-not-delivered)**: Agentline NZ's NZ carrier doesn't return delivery receipts, so texts show as sent, not delivered. Here's how to confirm a message arrived.

[Start free](https://agentline.nz/signup) · Start free with an email inbox (no card), or take a 7-day trial of Starter or Pro to get a number.