# Who can my agent text and email with Agentline NZ?

**Short answer:** Standard NZ mobile numbers only (020–029). No landlines, short codes, premium or international numbers. Until you're on a paid plan, your agent can only email or text your own verified email address and mobile number.

## What kind of messages

Transactional and assistant messages only: replies, bookings, confirmations, reminders people asked for, and codes. Marketing, promotions, cold texts and bulk texts are blocked.

## Daily limits

| Limit | Value |
|---|---|
| SMS per minute | 10 |
| SMS per day | 150 |
| New SMS recipients per day | 25 |
| Emails per minute | 10 |
| Emails per day | 200 |
| API requests per minute, per key | 120 |

Monthly plan allowances apply on top of these limits.

## People who reply STOP

If someone texts STOP, Agentline NZ opts them out and blocks further texts to them from your account. The API returns `403` for opted-out recipients.

## FAQ

### Can my agent text overseas numbers?

No. Standard NZ mobile numbers only (020–029). No landlines, short codes, premium or international numbers.

### Can my agent text people who haven't contacted me?

Only for transactional messages they'd expect, such as a booking confirmation they asked for. Marketing, promotions, cold texts and bulk texts are blocked. See [What we don't allow](/what-we-dont-allow).

## Related

- [How does the Agentline NZ trial work?](/help/how-the-trial-works)
- [How are SMS segments counted on Agentline NZ?](/help/how-sms-segments-are-counted)

[Start free](https://agentline.nz/signup) · Start free with an email inbox (no card), or take a 7-day trial of Starter or Pro to get a number.