Is this a real New Zealand number?
Yes. Each number is a dedicated NZ business messaging number starting 028, hosted on New Zealand infrastructure by our licensed NZ carrier partner and assigned only to you while you're subscribed. It sends to and receives from NZ mobiles on every network.
Why an 028 number and not an 021 or 022?
In New Zealand, two-way business texting from software ("A2P" SMS) on ordinary mobile numbers isn't offered by the carriers; it's normally only possible with short codes. 028 business messaging numbers are the exception: they're built for application-to-person texting, so your agent can send and receive like a normal mobile, and NZ mobile users can reply as usual.
What can my agent use SMS for?
Transactional and assistant messages: replying to people who contacted you, confirming bookings and appointments, reminders, follow-ups people asked for, and receiving one-time codes. Marketing, promotions, newsletters and bulk texts aren't allowed on Agentline SMS, even with consent. Messages that look promotional are blocked automatically. Email is the right channel for marketing to people who've opted in.
How much does it cost, and what's an SMS segment?
Starter is NZ$29/month and Pro is NZ$79/month. Starter includes 1 number, 1 inbox and 50 outbound SMS segments; Pro includes 2 numbers, 5 inboxes, 200 segments and 200 voice minutes. A segment is up to 160 characters (153 per part when a message is split), or 70 (67) if the text has emoji or macrons, which is how NZ carriers bill texts. A typical one-time-code reply or booking confirmation is one segment. Inbound SMS and email are always unlimited. When you reach your allowance, sending pauses until the 1st of next month or until you upgrade; we never charge overages.
How quickly do I get my number?
Your email inbox works the moment you subscribe. 028 numbers are assigned by our team from our carrier allocation, usually within one business day, and we email you as soon as yours is live. Your dashboard and get_my_number show the number as pending until then.
Will verification codes from banks and apps work?
Most services that send a code by SMS or email work. Some banks and platforms block virtual numbers, or require the number to be registered in your name. We can't guarantee every service accepts it, so test before you rely on it for anything critical.
How do I connect it to ChatGPT or Claude?
In Claude, add a custom connector with the URL https://agentline.nz/mcp and sign in. In ChatGPT, add the Agentline app (or a custom connector with the same URL). You'll approve access on an Agentline consent screen. Full steps are in the docs.
Can I use it for marketing texts?
No. Agentline SMS is for transactional, one-to-one messages only, and our carrier's terms don't permit marketing on business messaging numbers. Promotional texts are blocked, bulk sending is rate limited, and we also block spam and phishing. Separately, any commercial email you send must follow the Unsolicited Electronic Messages Act 2007: consent, sender identification and a working unsubscribe.
What happens if someone replies STOP?
They're opted out immediately. We send a confirmation, and any further SMS or calls from that number to them are blocked until they reply START.
What happens to my number if I cancel?
Your number and inbox stay reserved for 14 days. You can keep reading messages, and resubscribing restores everything. After 14 days the number is released (and rested for 90 days before anyone else can get it) and the inbox is closed.
Where is my data stored?
On Cloudflare's global network (D1 database and R2 storage). Messages are kept while your account is open and deleted on request or 90 days after your account closes. See the privacy policy for details.
Can my agent make phone calls?
Pro plans can receive calls on the 028 number and forward them to a voice agent (for example ElevenLabs over SIP) or a phone, play a greeting, and take voicemail with transcription. We switch voice on for each number once its call routing is connected. Outbound calls that speak a message are in limited release.
Do you offer international numbers?
Not yet. Agentline is NZ-only for now, which keeps it affordable and lets us do compliance properly.