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Why does my text say sent instead of delivered?

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Short answer

The carrier doesn't provide delivery receipts, so a sent SMS shows as sent, not delivered. Sent means the carrier accepted the message; the only way to confirm someone got it is a reply.

How to confirm a message arrived

  • Ask for a reply in the text, for example "Reply YES to confirm."
  • Have your agent check list_messages for the reply.

FAQ

Is a missing delivery receipt a fault?

No. It's how Agentline NZ's carrier works, and every account sees the same thing.

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